Let’s be honest about something up front: shopping for intimate products comes with a little more vulnerability than ordering, say, a phone charger. So this page is written the way I’d want it written for me: clear, warm, and without making anyone feel awkward about a single line of it.
Here’s how returns and refunds work at Claim Night, in plain terms.
Key Points
We accept returns only when something has gone wrong on our end: an item that arrived defective, was damaged in transit, or was the wrong item sent by mistake. We don’t accept returns for change of mind, preference, fit, color, or “turns out I didn’t need it.” That’s the honest boundary, and it’s the standard for this category of product.
Why Intimate Products Are Different
Because of what we sell, items can only be returned if they’re unopened and unused, in their original sealed packaging. Once a package is opened or an item has been used, we can’t accept it back, not as a judgment, but for genuine health and safety reasons. There’s no shame in any of this. It’s simply how intimate goods have to be handled.
What Can’t Be Returned
The following are non-returnable, even within the defect or damage window above:
- Opened or used intimate products
- Lubricants, oils, creams, cosmetics, and other consumables
- Lingerie and hosiery once the seal or bag has been opened
- Batteries and any item with a broken seal
- Gift cards
- Clearance and final-sale items
Start With an RMA, Always
Before you send anything back, contact us at love@claimnight.com first to request a Return Merchandise Authorization (RMA). We’ll need:
- Your order number
- The item(s) involved
- The reason for the return
Items returned without an approved RMA are refused. Please reach out before shipping anything; it protects your refund and saves you a trip to the post office for nothing. You can reach us at love@claimnight.com or through the contact form on our Contact page.
Timelines Worth Knowing
| Situation | Window |
|---|---|
| Defects, damage, or a wrong item | Report within 72 hours of delivery |
| Manufacturing defects | Report within 30 days of receipt |
| Returning an approved item | Within 90 days of receipt, once an RMA is issued |
If Your Package Arrived Damaged
- Keep the original carton and all packing materials.
- Photograph the box, the shipping labels, and the damage itself.
- If the outer box is visibly damaged or re-taped, a carrier claim may be required.
Send those photos along when you contact us at love@claimnight.com; they make approval much smoother.
Return Shipping
- Return shipping is generally the customer’s responsibility unless we confirm otherwise in writing.
- Ship insured, with tracking. We’re not responsible for return packages that are lost or stolen in transit.
- Original shipping fees are non-refundable.
- Refused or returned-to-sender orders may be subject to a restocking fee of up to 20%, plus shipping charges.
How Refunds Work
Once we receive your return and inspect it, approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may need a little extra time to post it; that part is out of our hands. Refunds may be reduced by any applicable restocking fee, and original shipping charges aren’t refundable.
Where We Ship
We process orders and returns within the contiguous United States, the 48 states, only.
If something’s wrong with your order, reach out at love@claimnight.com. We’d rather make it right than have you wondering.
