Need a hand? Search below or browse common topics: orders and shipping, discreet delivery and privacy, returns, age verification, and your account. If you can't find what you're looking for, our team is here to help.

Top Questions

When will my order arrive?

Orders are processed within up to 2 business days, then ship anywhere in the contiguous U.S. (the 48 states). Standard shipping is free on orders over $49. For full delivery timelines and options, see our Shipping page.

How do I track my order?

Your tracking information is emailed to you about 2 business days after your order ships. You can also find it anytime in your account order history. If it has not arrived by then, reach out and we will help you locate it.

Can I change or cancel my order?

Contact us as soon as possible and we will do our best to help. Once an order has been processed or shipped, it can no longer be changed or canceled. The fastest way to reach us is through our Contact page.

Is my order discreet?

Yes, and we take this seriously. Your order ships in plain, unbranded packaging with no invoice inside, and your card statement shows only “XR. LLC.” Privacy is part of respecting your choices, and you can read the full details on our Discreet Shipping and Billing page.

What is your return policy?

For hygiene and safety reasons, opened or used intimate items cannot be returned. Returns are accepted only for items that arrive defective, damaged, or incorrect. To start, request an RMA through support, and see our Returns and Refunds page for the full process.

What payment methods do you accept, and how do I reach support?

We accept major credit and debit cards, PayPal, Google Pay, and Apple Pay. You must be 18 or older to shop; you can read more on our Age Verification page. For anything else, email love@claimnight.com (we reply within about 1 business day) or use the form on our Contact page.

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